FAQs of Cost To Cost

Cost to cost offers a direct tracking system for customer orders.

All customers can trace their order by logging into their account or simply use their email ID and the order number.

At this time, Cost to cost does not have a local pickup outlet for customer orders. All orders must be placed online and are received via one of our shipment carriers. Shipment is available as well via Cash on Delivery basis. Contact our customer service representatives for more information.

Cost to cost has contracted with several of the world’s leading shipment carriers to ensure you receive your products as fast as possible. Your order will be delivered to you in 2-4 working days after placing the order. Contact a customer service team member for an exact delivery estimate for your order.

Cost to cost customers can pay for their order right through the Cost to cost shopping cart. After you select your items, click on the My Cart or My Box icon at the top of the page. You will automatically be redirected to the cart’s checkout feature. From there you can change the quantity of the items selected, remove an item, empty your entire cart or proceed with your purchase. When you select “Checkout”, you will automatically be redirected to a payment and delivery process screen through our secure server. Cost to cost accepts the payment options currently offered through our secure payment provider. Visit our Payments page for more information about our payment policies and procedures.

All Cost to cost orders are provided with an invoice. This invoice will have a Cost to cost confirmation number which you can use to track your order. For more information about your order confirmation visit the Customer Service page. Once payment is received you will receive a payment confirmation from our secure payment provider as well.

Yes, Currently Cost to cost accepts all major credit/debit card carriers including Discover, American Express, MasterCard and Visa. Learn more about payment methods by visiting our Payments and Delivery page.

There are no duties in the UAE, however please, kindly note that international shipping outside the UAE may incur local duties, taxes, brokerage or other local government or 3rd party fees, which are not included in the freight quote. Those fees are sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties and taxes.

You can return items to Cost to cost if they are unsatisfactory. In order to qualify for a return, your product must be sealed in the original packaging. First contact the customer service via email to agree on the conditions of the return. We will not accept any shipments returned without prior notice. Return the item to Cost to cost customer service along with all accompanying materials, your invoice and warranty provided. Cost to cost adheres to a strict return/exchange policy and all items must request a return within three days of the invoice date. Learn more about our Returns/Exchange policy by visiting here.

If you wish to exchange a product with Cost to cost, you will need to contact a customer service team member and request an exchange. Team members are available by email or by visiting the Customer Service page. In order to exchange the item, it cannot be opened or tampered with. Some items do not qualify for a return/exchange. Learn more about our policies by contacting a customer service techie or visiting our Return/Exchange page.

Cost to cost offers a one-year warranty on all products sold through the Cost to cost site. The warranty is in effect from the date listed on your invoice. If your product requires repair, the standard warranty provided by the supplier/manufacturer will apply. All warranties through Cost to cost apply within the limits of UAE unless specified otherwise. We will assist with the claim process with the manufacturer.

If you receive a defective product from Cost to cost, contact a customer service immediately. Please have your invoice and warranty information to provide the customer service team member with the necessary information. We will facilitate a replacement/repair request from the manufacturer/distributor on your behalf. Learn more about our warranty and product information by visiting our Terms and Conditions page.

To check the status of your claim, contact a Cost to cost customer service team member by email*. Please have your order number on hand. For orders sent directly to the manufacturer, we will provide you with the correct contact information to request a claim status from the manufacturer/distributor directly.

Please check the packaging upon delivery and report any tear or opening to the courier and then file a claim. It is your responsibility to make sure you receive the package in good condition. If a product arrives DOA (or Dead on Arrival), the product will need to be returned directly to the manufacturer/distributor. From there the responsible party will analyze and test the failed product to determine if it can be repaired or if it needs a full replacement. Learn more about our DOA policy by reading our Terms and Condition page or contacting a customer service team member via email at [email protected].

At this time, Cost to cost does not have any showroom. All orders must be placed online and are received via one of our shipment carriers.

If you wish to collect your order personally, please contact our customer service team here for details.

Cost to cost Team is now intensively working on opening a local showroom in UAE where we will have the best selling items ready for immediate pickup. Please bear with us. It will be announced soon.

Customers can check the status of their order 24/7 online by visiting Cost to cost’s account area or visiting tracking page. In the event it has already been shipped, you will have received a tracking number along with the courier provider and you can check the status directly on their website. They will contact you prior to delivery to arrange a convenient time and date for delivery.

Customers can also contact a Cost to cost customer service team member by email at [email protected]. Please have your email confirmation, invoice and order number for us to locate your order.

Some of the products are not always available at our preferred suppliers. But we will be happy to check with them the availability of specific requested product and come back to you as soon as possible with actual price and availability. Kindly send us email at [email protected] with item number or link and we will do the necessary and update you on availability.

At Cost to cost we understand that you might change your mind sometimes and decide to cancel your order. In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. (In case that the purchase was done through our secured payment gateway there is cancellation fee on the payment gateway provider as well).

Cost to cost will not be able to cancel orders that have already been processed and shipped out by us for, hopefully, obvious reasons. We have the full right to decide whether an order has been processed or not.

Our prices which are displayed on the website are usually final and the best we can offer for single piece purchase. If you are planning to purchase bulk quantity (usually more than 10pcs) shoot us an email at [email protected] and we will review the price and try to put together some nice offer.

We are always up for a challenge and if you find some components cheaper at any other local UAE e-store just let us know and we will do our best to match or – even better – beat the price. We can’t promise it is always possible but we will try!

There are promotions and bundle offers from time to time. The best way to be informed on all current offers is to subscribe to our newsletter here or join us on our Facebook page where we are posting all special offers.

Click “Log in” on the upper right corner of any page of Costtocost.ae or here*.

Click “Sign in” on upper right corner of any Cost to cost page, then click “Forgot your password?” and enter the email address you used to register. We will send you an email with instructions for resetting your password.

No, you don’t have to be registered. Select “Checkout as guest” at checkout website.

As a registered user you can enjoy the following benefits:

– Have your information ready pre-filled for your orders – save your time during each shopping with us.

– Receive members-only discounts and special deals updates – by registering to our newsletter you get access to our special offers, alerts to the latest hot arrivals, exclusive “Cost to cost only” products and bundles. All with the latest news from the world of IT.

– Collect reward points with every order to redeem discounts – Once you are registered there are several activities which are rewarded by  points which can later be used to receive discounts.

– Have your orders under control 24/7 with easy tracking.

No. Cost to cost is selling both new and renewed products, it depends on what you are purchasing, if you are ordering a new product you will get 100% new and originally packed items, if you are ordering a renewed product you will get good quality and 100% genuine products. All products are sold with a 1-year warranty as per UAE law.

All products on our website which showed “In stock” are available and will be shipped to you according to our delivery cycle.

These products are expected to be available in shown time. In some cases (high demand items) might happen that items are sold out very quickly and it does not reach our stock. Please contact us and we will investigate the possible availability and try to book it for you with our suppliers.

You will be among the first customers to be informed about newly released products, special deals or discount codes. We are sending out interesting updates and discount offers approximately twice a week. It’s always a good stuff only! No spam. That’s our promise!

Of course, every email we send out has “unsubscribe” link at the end of the message. 2 clicks and you are out of our list.

Our products are all 100% genuine and in original packaging. However, on rare occasions, an accident might happen. If you receive a defective product from Cost to cost, contact a customer service immediately. Please have your invoice ready to provide the customer service team member with the necessary information. We will facilitate a replacement/repair request from the manufacturer/distributor on your behalf. Learn more about our warranty and product information by visiting our Terms and Conditions page.

To check the status of your claim, contact a Cost to cost customer service team member by email or by phone. Please have your order number at hand and include it in the email.

Our products are all 100% genuine and in original packaging. For shipping, we give it an extra wrap or a box to make sure it is delivered in perfect condition. However, on rare occasions, an accident might happen. Please check the packaging upon delivery and report any tear or opening to the courier and then file a claim. It is your responsibility to make sure you receive the package in good condition.

If a product arrives DOA (or Dead on Arrival), the product will need to be returned directly to the manufacturer/distributor. From there the responsible party will analyze and test the failed product to determine if it can be repaired or if it needs a full replacement. Learn more about our DOA policy by reading our Terms and Condition page or contacting our customer service team member via email at [email protected]

If you wish to exchange a product with Cost to cost, you will need to contact a customer service team member and request an exchange. Team members are available by email or by visiting the Customer Service page. In order to exchange the item, it cannot be opened or tampered with. Some items do not qualify for a return/exchange. Learn more about our policies by contacting our customer service expert or visiting our Return/Exchange page.

We understand that sometimes customers can change their mind and want to return the goods (in case all return conditions are met – read above). It is connected with several logistical actions and therefore we charge a restocking fee which covers these actions. Please note that as well our Secured Payment Gateway provider charges fees for any credit card payment cancelation.

You can purchase an extended warranty on most of the products. It can be purchased at the moment of ordering the goods or any time during the time of standard warranty period. Please contact our customer service team member via email at [email protected].